Employee Staff Records Portal

Understanding and documenting the functionality and processes within the existing As-Is system. I outlined the functionality scope and processes within the future To-Be system.

I prepared and facilitated 2-day User Experience workshops every 4 weeks for 6 months with 26 of the users that sit across 13 different NHS trusts from different areas of the UK. I conducted activities that would enable us to find out exactly how the user wants to use the new ESR portal. Across these workshops, I understood their pain points, their top tasks, what works well in the current system and what the obstacles were using it. I ran tasks to see what items they’d like to remove, features they would like to add and elements they wanted to improve.

I did card-sorting activities with the NHS users to rebuild a new Information Architecture that sits across the entire system.

I designed responsive wireframes for tablet, desktop and mobile, with a consistent navigation pattern for the system across multiple platforms. I ensured design decisions were synchronised with business needs

During these workshops, I held multiple user testing and wireframe review sessions. I prepared scenarios where the users had to navigate through wireframes to see if they could complete tasks with ease. They provided feedback on any difficulties they had, elements they didn’t understand and anything that had been missed or misused.